Questions? We have answers.

The resources listed here are a sample of the articles, podcasts, and other useful material available to our members via our Resource Hub.

Join today to access our hub and other benefits.

Account

How do I add my second account user?

To add another user to your account, login to your OPLM account. From your account page click on “Manage Subscription”. Next, select “Manage Group” and from there simply enter the email address of the person you wish to add and hit the invite button!

How long is the free trial?

Our free trial lasts for 7 days, from there you can choose either monthly payments or a yearly payment plan. Monthly plans have a 3 month minimum.

How much does a membership cost?

You can choose: 1) Annual for $1000 per year or 2) Monthly for $100 per month. We also offer a 7 day free trial. Each membership comes with two unique profiles.

I am worried about privacy — is your service anonymous and do you share my information with other companies?

OPLM always respects the privacy, security and anonymity of each member and all participants. We never share personal information about our members with any outside party, company or service. Only members have access to the Zoom information and community. However, we cannot guarantee your complete privacy if you choose to show your face and name in the meetings or community. Members who are worried about privacy can choose to hide their video and use an alias name on their membership profile and Zoom ID. Please review the Privacy Policy before joining.

I have been locked out of my account

Please contact support@oplm.com – we are always here to help!

What if I want to cancel?

For monthly membership, we have a three month minimum. After three months, you may cancel at any time. We believe OPLM is a form of self-care and supports healthy family dynamics. We also offer a 7 day free trial.

What is your refund policy?

We do not offer refunds generally, but please reach out if you are not satisfied or are having issues and we will try our best to resolve concerns so you can find the resources and support you need.

Why do I need to enter my credit card for my trial membership?

We offer a 7 day free trial, but we use your credit card to verify your membership. You can cancel at anytime for the first seven days with no questions asked. Once the free trial period concludes, your credit card will be charged.

General

Are OPLM and your meetings anonymous?

Yes. The safety and anonymity of our members is sacred. Each person decides for themselves what their username is and how much personal information to share.

Are you trained therapists, psychologists or doctors?

No, we are a support group platform. Our Peer Parents are parents like you, who facilitate the meetings and have shared experiences. Please know this is not group therapy, and we are not therapists.

Are your meetings recorded?

Only speaker meetings are recorded, to give members the opportunity and benefit to rewatch a meeting, or watch a speaker that they missed. We never record any other meetings so that participants will feel free to share.

Do you offer financial support?

Yes, we offer reduced memberships to parents and families who need support. See Financial Aid.

How do I become a member?

Signing up is easy and takes just two minutes. Join Now

I am in crisis. Can you help?

We are not therapists, psychologists or doctors. If you are experiencing an emergency, please call 911. Also note we have a crisis hotline page. Please note our member support staff can only refer you to the best of their ability.

What does “donate a membership” mean?

You can donate a membership to someone you know who may benefit from our community. You can also donate a membership as part of our financial aid program to help us support those who may not have the financial means for membership. Please note, we require a 3 month minimum for monthly donations. Donate Now.

What does membership get me?

Membership gives you immediate access to 2 unique logins, daily Zoom meetings, special interest groups, access to a hub of resources and more. See details.

Why is there a 3 month requirement for donations?

If you are interested in donating a monthly membership, we charge 3 months in advance as a donation. Part of our OPLM core values is investing in yourself, and therefore we have a 3 month minimum commitment. We also offer the option to donate to our financial aid program in the amount of your choosing. If interested, please go to the Financial Aid form.

Meetings

Are your meetings 12 step meetings?

No, we are not a 12 step program. We do not promote a particular program or path of recovery, we are all inclusive and believe that one size does not fit all.

Do I have to share my face or video during meetings?

No. Sharing your video is optional, as is sharing your story and participating during meetings.

How do I become a Peer Parent?

Peer Parents are our meeting facilitators. They are parents who have lived similar experiences. – Learn more about how you can become a Peer Parent.

How many meetings can I attend?

As many as you would like! We encourage you to explore our numerous offerings. One of our sources of pride is that we are able to offer meetings multiple times a day, in the hopes that we are there during your time of need. See Meetings Schedule.

What does being waitlisted mean?

While we try to get everyone into every meeting, some meetings require smaller groups for the appropriate engagement. However, we offer a waitlist which allows you to put your name down and we will notify you via email when a spot becomes available!

What is the format of these meetings?

Our meetings are an hour long. They start with the meeting agreements, meditation, an opening statement followed by an opening topic, a brief share from our Peer Parents, and then time for participants to share. We close with a reading and farewell. Our meetings end 5 minutes to the hour.

Which meetings can I attend?

General Meetings are open to all members. You can also join specific experience meetings that you identify with, such as a Mens’ Meeting or LGBTQ+ Parents’ meeting. We are always expanding our offerings. Have a need for a meeting that is not being met? Reach out to us at support@oplm.com.

Need Help Now: Let us point you in the direction of other resources. If this is an emergency, please call 911.